Be Contactable
Customer Service
Make sure your Customers can contact you at a time that is convenient for them – review the following:
• Are your business hours the same as the Customer’s?
• Do you use an answering machine after hours?
• Is the facsimile machine always on and does it have enough paper?
• How long do you take to return an email, voice message, facsimile, phone message and letter – but more importantly, how long does your Customer allow you to respond before they feel you’re not treating them as important?
• If you’ve got more Customers than you need today – always return their calls because they could be the Customer you need tomorrow.
• Ask your Customer how they like to contact you and how reachable you are when they need you.
(© Profit Advantage #37911)
