Respond to Customer Complaints
Customer Service
Research shows that most Customers don't complain ... they simply loose faith on service and quietly move on. Then they are lost to your business and in most instance you won't miss them until after they have gone .. and then it's too late.
So if you have a Customer who takes the time to extend the courtesy to you of letting you know why they are disappointed/dissatisfied with your service then "listen to them" ... take the time to understand from 'their perspective' and take some action to genuinely deal with their concerns.
(© Profit Advantage #37917)
